Effective Date: January 1, 2026

These Digital Forensics Engagement Terms apply to all digital-forensics, forensic data-recovery, electronic-evidence, eDiscovery, incident-response, expert-consulting, reporting, affidavit, deposition, and testimony inquiries submitted to Eboxlab / Denver Data Recovery.

1. Scope and Precedence

These Terms supplement, and do not replace, our general Terms of Service and Privacy Policy, which continue to apply to your use of this website.

Where a conflict exists, the following order of precedence controls for digital-forensics matters:

a signed engagement agreement or statement of work for the specific matter;
these Digital Forensics Engagement Terms;
our general Terms of Service and Privacy Policy.

Nothing on this website, in any marketing material, or in any estimate modifies these Terms unless it appears in a signed writing.

2. No Forensic Engagement Is Created by an Inquiry

Submitting an online form, sending an email, speaking with our staff, requesting an estimate, receiving a shipping label, uploading information, or delivering a device does not automatically create:

a forensic engagement;
an attorney-client relationship;
an expert-client relationship;
a chain of custody;
a duty to preserve evidence;
responsibility for a court or discovery deadline; or
an obligation to perform any service.

A forensic engagement begins only after Eboxlab / Denver Data Recovery:

completes the required legal, conflict, technical, security, and authorization review;
confirms ownership or lawful authority;
approves the requested scope;
assigns an appropriate forensic expert;
receives all required signed agreements and retainers; and
provides written confirmation that the engagement has been accepted.

Until written acceptance is issued, Eboxlab / Denver Data Recovery is not responsible for the device, data, evidence, preservation requirements, legal deadlines, recovery objectives, or requested forensic deliverables.

3. Attorney and Legal Review

Digital-forensics matters may involve criminal proceedings, civil litigation, governmental investigations, employment disputes, insurance claims, subpoenas, warrants, discovery obligations, privacy laws, protective orders, privilege issues, and evidentiary deadlines.

Eboxlab / Denver Data Recovery may require attorney review before accepting or performing forensic services.

Legal review may include determining:

who owns the device and data;
who has authority to authorize the examination;
which courts, agencies, or proceedings are involved;
whether preservation duties or litigation holds exist;
whether warrants, subpoenas, protective orders, or discovery rules apply;
whether the requested examination is legally permissible;
whether privileged, regulated, governmental, or restricted information is involved; and
what reports, declarations, affidavits, or testimony may be required.

Attorney services, forensic services, recovery services, reporting, and testimony may be separately contracted and billed.

The involvement of an attorney does not guarantee that the forensic matter will be accepted.

4. No Automatic Attorney-Client Relationship

Eboxlab / Denver Data Recovery primarily provides technical, data-recovery, and digital-forensics services. Eboxlab / Denver Data Recovery is not a law firm, does not practice law, and does not provide legal advice. Nothing on this website or in any communication with our staff is legal advice, and you should not act or decline to act on it in place of advice from your own attorney.

No attorney-client relationship exists unless the client enters into a separate written legal-services agreement with a licensed attorney.

Communications with technicians, intake personnel, administrators, consultants, or forensic experts are not automatically protected by attorney-client privilege or attorney work-product protection.

Marking an email or document as "confidential," "privileged," or "work product" does not independently create legal privilege.

5. Expert Assignment and Scheduling

Eboxlab / Denver Data Recovery does not guarantee the availability of any particular forensic expert, technician, attorney, laboratory, tool, or recovery method.

The appropriate expert must be selected based on factors including:

device type and physical condition;
operating system and encryption state;
legal jurisdiction;
case type;
security requirements;
anticipated reporting or testimony;
examination location;
deadlines;
required qualifications; and
personnel availability.

Where the scope, deadline, court schedule, or reporting requirements have not been established, Eboxlab / Denver Data Recovery may be unable to reserve or assign an expert.

Expert assignment is confirmed only in writing after the required review and payment process has been completed.

6. Ownership and Legal Authority

The requesting party represents that they own the submitted device, account, media, system, or data, or possess valid legal authority to authorize the requested work.

The client must disclose any known:

employer ownership;
government ownership;
third-party ownership;
court orders;
warrants;
subpoenas;
litigation holds;
protective orders;
custody restrictions;
account restrictions; or
competing claims to the device or data.

Eboxlab / Denver Data Recovery may require identification, purchase records, account records, employer authorization, corporate authorization, court orders, consent forms, or other proof of lawful authority.

We will not knowingly provide services for unauthorized access, surveillance, interception, credential theft, concealment, destruction, alteration, or unlawful acquisition of data.

7. Client Actions Before Intake

Any charging, powering, restarting, unlocking, connecting, pairing, synchronizing, copying, imaging, repairing, opening, heating, disassembling, modifying, or accessing performed before formal intake remains outside the custody and control of Eboxlab / Denver Data Recovery.

The client must disclose all relevant pre-intake activity, including:

dates and times;
persons involved;
equipment and software used;
passwords or account changes;
network connections;
repair or recovery attempts;
power events;
remote-lock or remote-wipe activity;
physical modifications; and
observed results.

Client-created logs may be retained as historical information, but Eboxlab / Denver Data Recovery does not independently certify their accuracy merely by receiving them.

Our experts may verify, qualify, reject, or rely upon client-provided information according to professional judgment.

8. Chain of Custody

The Eboxlab / Denver Data Recovery chain of custody begins only after specifically identified evidence is formally received and documented through our intake process.

Unless expressly agreed in writing, we are not responsible for:

handling before formal intake;
undocumented transfers;
prior repair or recovery attempts;
prior alteration, deletion, or synchronization;
actions by the client or third parties;
remote access or account changes;
shipping delays, damage, or carrier loss;
improper packaging;
evidence maintained on client-controlled systems; or
transfers made directly between third parties.

Our experts may describe pre-intake events based on information provided by others, but they cannot provide firsthand attestation regarding events they did not personally observe.

9. Preservation Responsibilities

Unless Eboxlab / Denver Data Recovery expressly accepts a preservation obligation in a signed agreement, the client and the client's attorney remain responsible for:

litigation holds;
preservation notices;
court orders;
discovery obligations;
filing and hearing deadlines;
statutes of limitation;
preservation of cloud accounts;
preservation of additional devices; and
instructions to custodians or third parties.

An inquiry, email, call, estimate, upload, or device description does not create a duty for Eboxlab / Denver Data Recovery to preserve evidence or protect a legal deadline.

10. Damaged Devices and Physical Evidence

A damaged phone, computer, drive, or other device may contain both digital evidence and physical evidence, including impact damage, fingerprints, biological material, trace evidence, tool marks, residue, or broken components.

Opening, heating, charging, powering, repairing, cleaning, or disassembling a device may alter its physical or digital condition.

The client and counsel are responsible for determining whether law enforcement, an insurer, a physical-evidence specialist, an employer, or another qualified party must inspect the device before technical work begins.

Eboxlab / Denver Data Recovery may refuse or isolate any device presenting a suspected battery, fire, chemical, electrical, biological, contamination, or workplace-safety hazard.

Special handling, packaging, isolation, transportation, storage, or disposal may involve additional charges.

11. Data Recovery and Digital Forensics Are Separate Services

Data recovery generally focuses on restoring accessible information.

Digital forensics may additionally require:

controlled evidence intake;
forensic acquisition;
integrity verification;
examination;
artifact interpretation;
timeline reconstruction;
reporting;
declarations;
affidavits;
deposition preparation; and
testimony.

Successful recovery does not automatically establish authenticity, originality, completeness, admissibility, attribution, chain of custody, timestamp accuracy, or legal relevance.

Each phase may require separate authorization, scheduling, and billing.

12. Scope of Work

Eboxlab / Denver Data Recovery will perform only the services specifically identified in a signed engagement agreement or statement of work.

Possible service phases include:

legal and conflict review;
technical consultation;
evidence intake;
safety assessment;
non-invasive triage;
device stabilization;
repair-assisted recovery;
forensic acquisition;
data recovery;
integrity verification;
targeted examination;
timeline analysis;
eDiscovery processing;
report preparation;
declaration or affidavit preparation;
deposition services;
hearing or trial testimony; and
secure evidence delivery.

Additional work requires additional written authorization and may require a new or replenished retainer.

13. No Guarantee of Recovery or Court Acceptance

Digital-forensics and data-recovery results depend on factors outside our control, including physical damage, encryption, authentication state, prior handling, account access, data overwriting, manufacturer restrictions, storage failure, third-party systems, legal restrictions, and tool compatibility.

Eboxlab / Denver Data Recovery does not guarantee:

successful recovery;
successful unlocking or decryption;
acquisition of all data;
preservation of every device state;
identification of every relevant artifact;
completion by a particular date;
acceptance of a report by another party;
qualification of an expert by a court;
admission of evidence;
agreement by another expert; or
a favorable legal outcome.

Courts and other decision-makers independently determine expert qualification, evidence authenticity, methodological reliability, admissibility, evidentiary weight, and credibility.

14. Independent Expert Opinions

Our experts must remain professionally independent.

Payment does not purchase or guarantee a particular conclusion, report, affidavit, declaration, opinion, testimony, or litigation result.

An expert may decline to provide an opinion where:

sufficient facts or data are unavailable;
the evidence cannot be validated;
the requested conclusion is unsupported;
the proposed method would be unreliable;
the scope is unclear;
material information has been withheld; or
legal, ethical, technical, or professional requirements prevent the requested opinion.

Reports may include limitations, unsuccessful procedures, technical uncertainty, alternative explanations, inconsistent evidence, and findings that do not support the client's position.

15. On-Site Work and Client Observation

Clients do not have an automatic right to enter our laboratory, observe an examination, supervise an expert, direct procedures, connect personal equipment, select destination systems, or require on-site services.

Any observation, remote session, direct extraction to client-controlled equipment, or on-site examination requires advance written approval and may be subject to:

attorney approval;
security review;
laboratory procedures;
confidentiality requirements;
identity verification;
insurance requirements;
safety requirements;
recording restrictions;
approved media;
secure-network requirements;
travel charges;
minimum billing; and
expert control over all forensic procedures.

Client observation does not replace the expert's independent documentation or professional responsibility.

16. Sensitive, Government, or Classified Information

The client must identify applicable security and handling requirements before transmitting or delivering sensitive material.

Do not send through ordinary email, text message, consumer cloud storage, or unapproved media:

classified national-security information;
government credentials;
authentication tokens;
private encryption keys;
export-controlled technical information;
Controlled Unclassified Information;
law-enforcement-sensitive material;
regulated financial or health information;
restricted vulnerability information; or
other specially controlled data.

Eboxlab / Denver Data Recovery does not represent that it possesses government security clearances, classified facilities, classified systems, export-control authorization, agency authorization, or specialized regulatory certification unless expressly confirmed in writing for the specific engagement.

We may reject or suspend any matter where ownership, legal authority, classification, or handling requirements cannot be verified or satisfied.

17. Privacy and Examiner Access

Eboxlab / Denver Data Recovery uses reasonable safeguards appropriate to the accepted scope.

Depending on the engagement, safeguards may include restricted access, encrypted storage, offline systems, segregated environments, activity logging, data minimization, secure delivery, and controlled retention.

Some examiner access to files, metadata, application data, logs, system artifacts, or other content may be necessary to perform and validate the authorized work.

We cannot guarantee that no human examiner will observe any content.

Examiner access will be limited to the minimum reasonably necessary for the accepted scope, subject to technical feasibility, legal requirements, and professional standards.

18. Fees and Retainers

Digital-forensics matters are billed separately from standard consumer data-recovery services unless otherwise stated in writing.

Our "No Recovery, No Charge" guarantee and "Zero Risk Recovery Promise" apply to standard consumer data-recovery services only. They do not apply to digital-forensics engagements. Attorney review, expert consultation, technical triage, evidence intake, forensic acquisition, analysis, reporting, declarations, depositions, testimony, travel, and evidence storage are professional services billed according to the signed engagement agreement regardless of whether data is recovered, whether a particular artifact is found, or whether the findings support the client's position.

Advance retainers may be required for:

attorney review;
expert consultation;
technical triage;
evidence intake;
device stabilization;
repair-assisted recovery;
forensic acquisition;
analysis;
reporting;
expedited work;
on-site services;
travel;
depositions;
hearings;
trial testimony; and
evidence storage.

Retainers are advances against professional fees and are not fixed-price guarantees unless expressly stated otherwise.

Work may be paused if a retainer is depleted or an invoice becomes overdue.

19. Deadlines

Eboxlab / Denver Data Recovery does not accept responsibility for a court date, hearing, discovery deadline, filing deadline, preservation deadline, statute of limitation, or business deadline unless the specific deadline is accepted in a signed writing.

Providing a deadline to us does not mean that it has been accepted.

Expedited services depend on expert availability, technical feasibility, laboratory capacity, security requirements, evidence receipt, and payment of applicable fees.

20. Reports, Affidavits, and Testimony

Reports, declarations, affidavits, exhibits, deposition services, hearing attendance, and testimony are separate professional services unless expressly included in the signed scope.

Our experts will not provide firsthand sworn statements regarding events they did not personally observe.

An expert may report:

evidence condition at receipt;
custody after intake;
procedures performed;
tools and versions used;
observations;
acquisition results;
integrity-verification information;
analytical findings;
recovered information;
technical limitations; and
supported expert opinions.

We do not guarantee that any report, affidavit, declaration, or testimony will satisfy every court, agency, jurisdiction, opposing party, or evidentiary requirement.

21. Client-Controlled Devices and Destinations

Where recovered data is transferred to a client-controlled computer, phone, account, network, drive, or other destination, Eboxlab / Denver Data Recovery is not responsible for:

destination-system security;
preexisting malware;
subsequent alteration or deletion;
synchronization;
unauthorized access;
account compromise;
downstream copying;
loss after delivery; or
evidentiary handling after transfer.

The client and counsel remain responsible for preserving delivered evidence after transfer.

22. Suspension or Termination

Eboxlab / Denver Data Recovery may suspend or terminate an engagement where:

fees remain unpaid;
authority cannot be verified;
information is inaccurate or incomplete;
the client interferes with the examination;
continued work may be unlawful or unsafe;
a conflict arises;
security requirements cannot be satisfied;
evidence may be unlawfully possessed;
expert independence is threatened;
the client requests an unsupported conclusion; or
the matter becomes technically infeasible.

The client remains responsible for fees and expenses incurred before suspension or termination.

23. Limitation of Liability

To the fullest extent permitted by applicable law, the total liability of Eboxlab / Denver Data Recovery arising from a specific service will not exceed the amount actually paid for the service giving rise to the claim.

To the fullest extent permitted by law, Eboxlab / Denver Data Recovery will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, including lost profits, lost business, loss of reputation, adverse litigation outcomes, sanctions, missed deadlines, or data that could not reasonably be recovered or preserved.

This limitation does not apply where liability cannot legally be limited.

24. Client Indemnification

To the fullest extent permitted by law, the client agrees to defend, indemnify, and hold harmless Eboxlab / Denver Data Recovery and its owners, employees, attorneys, experts, consultants, contractors, and agents from third-party claims arising from:

false ownership or authority representations;
unauthorized access requests;
unlawful instructions;
undisclosed third-party rights;
illegal or restricted content;
client actions before formal intake;
misuse or misrepresentation of findings;
violation of law, court order, protective order, or contract; or
inaccurate or incomplete information provided by the client.

This provision does not require indemnification where prohibited by law.

25. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law provisions, unless a signed engagement agreement provides otherwise.

Unless a signed engagement agreement provides otherwise, the exclusive venue for any dispute arising from or relating to these Terms is the state or federal courts located in Denver County, Colorado, and the parties consent to personal jurisdiction there.

Any arbitration, mediation, jury waiver, fee-shifting, or other dispute-resolution requirement must be stated in the applicable signed engagement agreement.

26. Severability

If any provision of these Terms is held invalid, unenforceable, or overbroad by a court or other tribunal of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be modified. The remaining provisions stay in full force and effect.

27. No Waiver

Our failure or delay in enforcing any provision of these Terms is not a waiver of that provision or of any other. A waiver is effective only if made in a signed writing, and a waiver granted on one occasion does not extend to any other occasion.

28. Changes to These Terms

We may update these Terms at any time by posting a revised version on this page with a new Effective Date. The version posted at the time you submit an inquiry governs that inquiry. Changes do not alter the terms of a signed engagement agreement already in effect, which can be modified only as that agreement provides.

29. Electronic Acceptance

Electronic signatures, typed names, checkbox acceptance, portal acceptance, email confirmation, and other legally recognized electronic methods may be used to document acceptance.

Eboxlab / Denver Data Recovery may retain records showing:

the accepted version of these Terms;
the date and time of acceptance;
associated email or account;
IP address;
browser or device information;
case or ticket number; and
related signed documents.

30. Acknowledgment

By using this website and by submitting a digital-forensics inquiry — whether by online form, email, telephone, upload, or delivery of a device — you acknowledge that you have read, understand, and agree to these Digital Forensics Engagement Terms.

Specifically, you acknowledge that submitting an inquiry, providing information, receiving an estimate, requesting a shipping label, or delivering a device does not automatically create a forensic engagement, attorney-client relationship, expert-client relationship, chain of custody, preservation duty, or responsibility for any deadline. You acknowledge that an engagement begins only after all required legal, technical, conflict, security, authorization, and financial reviews are completed, the required agreements are signed, applicable retainers are paid, and Eboxlab / Denver Data Recovery provides written acceptance.

If you do not agree to these Terms, do not submit a digital-forensics inquiry and do not send us a device or data.

31. Contact

Eboxlab / Denver Data Recovery
Denver Metro Area, Colorado
Phone: (720) 222-0110
Forensic intake: info@denverdatarecovery.net
Legal coordination: info@denverdatarecovery.net

Do not transmit classified information, credentials, authentication tokens, private encryption keys, restricted vulnerability information, or other specially controlled data through ordinary email or text message.